Illustrative example · Synthetic data · Nothing is sent

AURORA · WORKSHOP OPERATIONS SHEET

Version 2

Meeting notes · 20 October 2026

When: Thursday 12 November 2026 · 10:00–11:30 · Europe/Rome

Where: Aurora Demo Training Room · 12 participants

Objective

Align the team on the new enquiry-handling process and apply it to an illustrative case.

Programme

• 10:00–10:15 · Objectives and roles

• 10:15–11:00 · Practical exercise

• 11:00–11:30 · Questions and recap

Preparation

• Share the programme with 12 participants — Training coordinator · 9 November, 12:00

• Check projector, network and laptops — IT coordinator · 10 November, 16:00

• Prepare the room and 12 workstations — Operations lead · 12 November, 09:30

The exercise uses an illustrative case without real customer data.