Owner and operator / Proprietario e gestore
CMARK DI COCCIOLO ALESSANDRO
P.IVA 09374580968 · C.F. CCCLSN91E10F205A
Via Prato 30, 20152 Milano (MI), Italia
[email protected]

Commercial distributor, not the product owner / Distributore commerciale, non titolare del prodotto
TAILOR MADE MEDIA S.R.L. (TMM Agency)
P.IVA / C.F. 09219720969
Via Valsesia 44, 20152 Milano (MI), Italia
tmmagency.com
Distribution alone does not change the privacy roles stated for the relevant customer or connected site. Provider listing does not certify that every optional DPA or transfer agreement is already signed.

Last updated: July 26, 2026

Vokira Privacy Policy

This Privacy Policy explains how Vokira, operated by CMARK DI COCCIOLO ALESSANDRO, processes personal data for the Vokira business assistant platform.

Controller

CMARK DI COCCIOLO ALESSANDRO, VAT IT09374580968, Via Prato 30, 20152 Milano, Italy. Contact: [email protected].

Data we process

  • Account and tenant data such as name, email, phone number, company data, configuration, and user roles.
  • Operational data such as conversations, WhatsApp/SMS/email messages, call logs, appointments, CRM records, orders, files, and tenant memory.
  • Voice and AI data such as recordings, transcripts, prompts, generated responses, and quality events when related modules are enabled.
  • Technical data such as IP address, session data, security events, browser/device metadata, and essential preferences.

Purposes

  • Provide tenant workspaces, communication channels, AI assistants, automations, CRM tools, documents, and integrations.
  • Connect customer-authorized services such as Meta WhatsApp Business Platform, telephony, SMS, email, CRM, and calendar providers.
  • Secure the service, prevent abuse, monitor reliability, and maintain audit trails.
  • Comply with tax, accounting, regulatory, and legal obligations.

Meta and WhatsApp data

When a tenant connects WhatsApp through Meta Embedded Signup, Vokira receives authorization codes, business identifiers, WhatsApp Business Account IDs, phone number IDs, message content, delivery status, and webhook events required to provide messaging features. Tokens and app secrets are stored server-side only.

Processors and providers

Vokira may use infrastructure, database, authentication, messaging, voice, AI, analytics, payment, and communication providers where necessary. Providers are used only when required by the platform or enabled by the tenant.

International transfers

Some providers may process data outside the European Economic Area or Switzerland. Where required, Vokira relies on contractual safeguards such as standard contractual clauses and provider security commitments.

Retention

Data is retained only for the period needed to provide the service, meet legal obligations, maintain security, and support auditability. Some retention settings may be configurable per tenant.

Your rights

Subject to applicable law, you may request access, rectification, erasure, restriction, portability, or objection by contacting [email protected].